Shipping & Returns
At Vanilla Blush we want you to enjoy your shopping experience with us every time you visit. There may however be times when the product you ordered is not exactly what you wanted or expected. If you are not completely satisfied, please initiate the return process by sending your full price items which are unused, unworn and unwashed goods with all labels still intact in its original packaging within 7 days for a full refund of the price you paid for each item less the delivery charge.
We would ask you to send them back to our address: 43 Dalmarnock Road, Glasgow, G40 4LA with a note inside with your details, name, address and telephone number and a message to let us know if you would like a refund or an exchange. Please ensure you get a proof of postage when returning goods to us. Please note Clearance items are none refundable or exchanged. If you are unsure about products and/or sizes, please contact us on firstname.lastname@example.org. DM us on social media platforms such as Facebook, Instagram or Twitter.
- Goods received back in an unacceptable condition for reasons of hygiene will be refused a refund.
- Goods received back that smell of smoke, which includes the smell of medical marijuana unfortunately will be refused a refund.
- Vanilla Blush recommends briefs are tried on over your own underwear. Vests must be tried on over t-shirt and not touching naked skin.
- Vanilla Blush cannot accept responsibility for lost returns and regret that we are also unable to reimburse postage.
- Vanilla Blush will not accept returns or exchanges of any items that were sold as part of an offer or in our 'Clearance' Section of the website.
- Your statutory rights are not affected.
Vanilla Blush delivery policy is to ensure every customer is wholly satisfied with the way in which they receive their order. For this reason, all products sent within the UK are via Royal Mail Tracked 48.
Shipping rates vary based on the delivery destination, starting at £4.95 for UK Mainland only, £15.00 for Ireland and remote areas and starting at £20 for Europe with small increases depending on the quantity of items. Delivery to US or Australia starts at £30 (Please note this is a rough quote and reflects the price the delivery company charge.) Goods are usually received within 2-5 working days within the UK and also across the EU. Please allow 10 working days for non-EU delivery.
**Please Note, our courier will not allow us to ship to a PO Box address. When entering your Billing address details make sure these are entered exactly as appears on your Card Statement otherwise it will decline. If you are experiencing any difficulties, please don't hesitate to phone us and we can take an order over the phone. (Details found at the top of every page on the website).**
If any item of stock is out of stock during a promotion and we have an additional colour from the same line we will add this in, we will where possible try to contact you,if this is not possible, we will make a note on the compliment slip that is within your order.
If any NHS items are out of stock, we will email you to confirm the actual date expected.
Important information for International Returns.
Please ensure that packaged items are clearly marked with 'FOR REFUND' on the outside of the package. Otherwise, local customs will keep your package and we will never receive it. Please note we cannot be held responsible for any packages that go missing in transit when exchanging goods.