Privacy policy

We at Vanilla Blush's misison is to improve the lives of people living with Stomas. Protecting your privacy and respecting your right to privacy is fundamental to that mission. To summarise here are a few facts you should know:

1) We never share any personal information with advertisers or marketers - including Google and Facebook. Vanilla Blush only makes marketing contact with its customers, be it Prescription Service customers or Private Purchase customers, regarding Vanilla Blush products. By Ordering from Vanilla Blush, be it via Vanilla Blush's Prescription service or Private Purchasing service, the customer only gives consent to Vanilla Blush to retain the customer details for marketing, updates and renewals. No third parties are automatically given consent to the customer details unless specifically stated (e.g. chosen Delivery Cmpanies). 

2) We never sell or rent any information to third parties. The only persons dealing with Vanilla Blush's customer data information are employees of Vanilla Blush. 

3) We do not collect any unnecessary sensitive information. We only ask for the minimum necessary to make available either NHS orders or Private Purchase orders.

4) You may, at any time, ask for all your information to be deleted.

5) You may specifiy the different ways you wish to be contacted, be it: email, phone, text or post. 

6) In the event you have placed an NHS order, we will contact you after four weeks or more for the sole purpose of checking that you received your order, if you want to apply for anything else or for a renewal application. At any point you may request to be removed from some or all of these forms of data retention and use. 

7) In the event you have placed a Private Purchase Vanilla Blush will assist by giving updates regarding possible prescription services within your area (e.g. the NHS for cunstomers within the UK). Updates may be communicated via email, mobile text messaging and telephone consultations. At any point you may request to be removed from some or all of these forms of data retention and use.  

8) Vanilla Blush will keep you updated regarding Vanilla Blush Stoma Underwear and Hernia Support products only, no third party products. Updates may be communicated via email, mobile text messaging and telephone consultations.  At any point you may request to be removed from some or all of these forms of data retention and use. 

9) As part of the NHS application process and third parties, you consent solely to us sharing any necessary information you provided with your DAC, and/or GP and SCN for the purpose of obtaining a prescription or forthcoming related queries. As part of the Private Purchase process and third parties, third parties may only be invovled with your consent (e.g. legal representation of another). 

10) If you wish for any amendment, notification or deletion to be made your data, please email me at and we will action this immediately. 

Vanilla Blush is fully compliant with all applicable privacy laws and will also be fully compliant with the European Union's General Data Protection Regulation (GDPR) when it takes effect on May 25, 2018.


The purpose of this Website Privacy Policy is to outline how we deal with any personal data you provide to us while visiting this website. By visiting this website, you are accepting the terms of this Website Privacy Policy. Any external links to other websites are clearly identifiable as such, and we are not responsible for the content or the privacy policies of these other websites.

Personal Information

Your personal information will be handled in line with the Data Protection Acts and not used for any purposes other than that which you consent too.  By completing an order on our site you automatically are added to our newsletter subscription.  By registering on the site you can toggle your subscription.

We will process any Personal Data you provide to us for the following purposes:

(a) to provide you with the goods or services you have ordered;
(b) to contact you if required in connection with your order or to respond to any communications you might send to us


To ensure your safety we DO NOT at any stage store or have access to any sensitive credit card or debit card information from any transactions made on our site. We use a secure encrypted SSL (Secure Socket Layer) connection to submit any such information to trusted online payment provider Paypal. 

Disclosure of Information to Third Parties

We may provide Personal Data to third parties, where such information is nessesary to complete your order. For example, a prescription order requires disclosure of your information to your GP to verify your identity and entitlements. We will not disclose your Personal Data to third parties unless you have consented to this disclosure or unless the third party is required to fulfill your order (in such circumstances, the third party is bound by similar data protection requirements). We will disclose your Personal Data if we believe in good faith that we are required to disclose it in order to comply with any applicable law, a summons, a search warrant, a court or regulatory order, or other statutory requirement.

Sale of Business

We reserve the right to transfer information (including your Personal Data) to a third party in the event of a sale, merger, liquidation, receivership or transfer of all or substantially all of the assets of our company provided that the third party agrees to adhere to the terms of the Website Privacy Policy and provided that the third party only uses your Personal Data for the purposes that you provided it to us. You will be notified in the event of any such transfer and you will be afforded an opportunity to opt-out.

Changes to the Website Privacy Policy

Any changes to this Website Privacy Policy will be posted on this website so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any time we decide to use Personal Data in a manner significantly different from that stated in this Website Privacy Policy, or otherwise disclosed to you at the time it was collected, we will notify you by email, and you will have a choice as to whether or not we use your information in the new manner.